Prologic Warfield Refund Policy

Don’t like what you bought? Read on for how to return your purchase for a refund.  If you’ve recently made a purchase through the Prologic Warfield Shop and want a refund, you’re in the right place. Below you’ll find all the info on what you can refund, when you can refund, and how to begin the process.

What types of products can I return for a refund?

Products you purchase through the Prologic Warfield Shop are generally eligible for a refund.  If a product is marked as "non-refundable", then it will not be eligible. Products that include virtual currency, skins, or other consumables are not eligible for refund. Prologic Warfield cannot provide refunds for purchases made outside of the Prologic Warfield Shop. 

You receive a refund for all in-app and downloadable content purchases you made through the Prologic Warfield Shop so long as that content has not been consumed, modified, or transferred.  

When are products eligible for a refund?

Products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record. Products that include virtual currency, skins, or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.

You will not be eligible for refunds if you have been banned or if you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Prologic Warfield determines that you are abusing the refund policy.

How can I request a refund?

You can request a refund by sending an email to our Prologic Warfield support Email and submitting a refund request.

How will I get my refund?

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Prologic may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.
 

What if a product I recently purchased goes on sale?

You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse. 

If Prologic Warfield determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play!